- How do the donations work?
A percentage of the profit from each purchase is donated at the end of your sale. There is a rotation of 6 different charities each month to choose from.
These charities are small charities that rely on donations to keep functioning. Some are chosen for personal reasons, while others are chosen because their philosophies closely align with ours.
- What does environmentally-friendly mean?
It doesn't really matter whether you say environmentally-friendly, or ecologically-friendly, climate-friendly, green, environmental, environmentally-sound, fuel-efficient, energy-efficient, non-polluting, organic, energy-saving... They all effectively mean there are no substances within these products that will cause harm to the environment or the ozone layer.
- What does 'no nasty toxins' exclude?
'No nasties' means that it is free of SLS (Sodium Lauryl Sulfate) or SLE (Sodium Laureth Sulfate), which are compounds formed from petroleum and plant sources such as coconut and palm oil. These are are often used in skincare products to create a lather, such as shampoo, body wash, face wash, mouthwash and toothpaste.
- How long will it take for my order to by processed?
Your order should be processed within 24-48 business hours. Notifications are sent to inform you of the stages of your delivery.
- Will my order be sent by courier or Australia Post?
We use both courier and Australia Post depending on the size and weight of the package.
- Is your packaging eco friendly?
The packaging used is:
- either recycled stock boxes or purchased FSC certified boxes for larger items
- All bubble wrap is biodegradable, other padding is recycled paper
- Small packaging will be sent using Hero packaging, these bags are 100% compostable with zero waste. www.heropackaging.com.au
- Will you stock other items/different categories?
A number of different categories are already in progress, such as skin care, cosmetics, more baby care products including nappies etc. Pantry products are also being considered.
- Can I leave a review of products?
Yes, this is available on all sales channels.
- Will you be offering other purchasing options?
Yes, Afterpay and Paypal will be added shortly.